Terms & Conditions

Last Updated: September 5, 2026

Welcome to Velvet Hearth Pet. These Terms & Conditions govern your use of our website and your purchase of products from our online store. By accessing, browsing, or using our website, or by placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

Use of Our Website

You agree to use the Velvet Hearth Pet website only for lawful purposes and in accordance with these Terms & Conditions. You must not use our website in any way that could damage, disable, overburden, or interfere with the operation of our website or that could negatively affect other customers' ability to use our services. You may not attempt to gain unauthorized access to our website, systems, accounts, or information.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date. However, we do not guarantee that all information will always be completely accurate, current, or free from errors. Product colors and appearance may vary depending on your device or screen settings.

Because our products are intended for dogs and pets, customers are responsible for selecting products that are appropriate for their individual pet. Always consider your dog's size, age, chewing habits, health, and individual needs when purchasing or using pet products. Products should be used only for their intended purpose and under appropriate supervision when necessary. Velvet Hearth Pet is not responsible for injury, damage, or loss resulting from improper use, misuse, modification, or failure to follow product instructions or safety recommendations.

Product Availability

All products displayed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product offerings at any time without prior notice. If a product you have ordered becomes unavailable after your order has been placed, we may contact you regarding an alternative solution or issue an appropriate refund for the unavailable product.

Pricing and Payments

All prices displayed on our website are subject to change without notice. We reserve the right to correct pricing errors, inaccuracies, or omissions, including after an order has been submitted. If an obvious pricing error affects your order, we may contact you before processing the order or cancel the affected order and provide an appropriate refund.

Payment must be successfully authorized before an order can be processed. By submitting payment information, you represent that you are authorized to use the selected payment method.

Orders and Order Acceptance

When you place an order through Velvet Hearth Pet, you are making an offer to purchase the products selected by you. After receiving your order, we may send an order confirmation by email. An order confirmation does not necessarily mean that your order has been fully accepted. We reserve the right to refuse, cancel, or limit an order for reasons including product availability, pricing errors, suspected fraud, unauthorized activity, shipping limitations, or other legitimate business reasons.

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method, subject to applicable payment-provider processing times.

Shipping and Delivery

We will make reasonable efforts to process and ship orders within the timeframes communicated on our website or during checkout. However, delivery dates and shipping times may vary depending on the shipping carrier, destination, weather, holidays, customs, service disruptions, or other circumstances outside our reasonable control.

Velvet Hearth Pet is not responsible for delays caused by shipping carriers or circumstances beyond our control. Customers are responsible for providing accurate and complete shipping information at checkout. If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply.

Returns and Refunds

Returns and refunds are subject to our Returns & Refunds Policy. By placing an order with Velvet Hearth Pet, you acknowledge and agree to the terms of our return and refund policy. Eligible returns generally must meet the requirements and timeframes described in that policy.

Intellectual Property

All content available on the Velvet Hearth Pet website, including text, product descriptions, graphics, photographs, logos, branding, designs, page layouts, and other materials, is owned by or licensed to Velvet Hearth Pet unless otherwise stated. This content is protected by applicable intellectual property laws.

You may view and use our website for your personal, non-commercial shopping purposes. You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our website content without our prior written permission.

Third-Party Services and Links

Our website may use third-party services or contain links to websites operated by third parties. These services may include payment processors, shipping providers, analytics services, advertising platforms, or other technology providers. Third-party services are governed by their own terms and policies, and Velvet Hearth Pet is not responsible for the content, availability, security, or practices of third-party websites or services.

Disclaimer

To the fullest extent permitted by applicable law, our website and its content are provided on an "as available" and "as is" basis. We make reasonable efforts to maintain our website and provide accurate information, but we do not guarantee that the website will always be available, uninterrupted, secure, error-free, or completely accurate.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, Velvet Hearth Pet and its owners, employees, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website, purchase or use of our products, inability to access our website, or other matters relating to our services.

Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Velvet Hearth Pet, its owners, employees, service providers, and affiliates from claims, liabilities, damages, losses, costs, or expenses arising from your violation of these Terms & Conditions, misuse of our website, or violation of the rights of another person or entity.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information. By using our website, you acknowledge that you have reviewed our Privacy Policy.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time. Any changes will become effective when the revised terms are posted on our website, unless otherwise required by applicable law. The "Last Updated" date at the top of this page will be updated when changes are made. Your continued use of our website after changes are posted means that you accept the updated Terms & Conditions.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the applicable laws of the United States and the State of South Carolina, without regard to conflict-of-law principles, except where applicable law requires otherwise. Any dispute relating to these Terms & Conditions or your use of our website will be handled in accordance with applicable law.

Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible, and the remaining provisions will continue to remain in full force and effect.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy and other policies or notices posted on our website, constitute the terms governing your use of Velvet Hearth Pet and your purchases from our store, except where additional terms are expressly provided for a particular product or service.

Contact Us

If you have any questions about these Terms & Conditions, our products, orders, or any other matter relating to Velvet Hearth Pet, please contact us at dogsycollective@gmail.com.

Velvet Hearth Pet
Spartanburg, South Carolina 29301
United States

Email: dogsycollective@gmail.com

Thank you for choosing Velvet Hearth Pet. We appreciate your business and look forward to serving you and your furry family members.