Privacy Policy

Last Updated: September 5, 2026

At Velvet Hearth Pet, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our online store. This Privacy Policy explains how we collect, use, disclose, and protect your information when you browse our website, place an order, create an account, contact us, or otherwise interact with our services. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, create an account, contact us, or interact with our store, we may collect certain information that you voluntarily provide. This may include your name, billing and shipping address, email address, phone number, payment and transaction information, order details, purchase history, account information, and information you provide when contacting customer support. We may also automatically collect certain technical information, such as your IP address, browser type, device information, operating system, and information about how you interact with our website. We collect this information only as reasonably necessary to operate our business, process orders, provide customer service, improve our website, and communicate with you.

How We Use Your Information

We may use the information we collect to process and fulfill your orders, process payments, arrange shipping and delivery, provide order confirmations and shipping updates, respond to customer service inquiries, maintain and improve our website, personalize your shopping experience, communicate with you about products and services, detect and prevent fraud or unauthorized activity, maintain website security, and comply with applicable legal and regulatory requirements. Where required by applicable law, we will obtain your consent before using your information for certain purposes.

Payment Information

When you make a purchase from Velvet Hearth Pet, your payment information is processed through secure third-party payment providers. We do not intentionally store complete payment card information on our own systems. Payment information may be collected and processed by the payment providers used through our Shopify store in accordance with their own privacy policies and security practices.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality, remember your preferences, understand how visitors use our website, improve our services, and provide a better shopping experience. Cookies may also be used for analytics, advertising, and marketing purposes where permitted by applicable law. You can adjust your browser settings to refuse or delete cookies; however, disabling certain cookies may affect the functionality or availability of some features of our website.

Information Sharing

We may share your personal information with trusted third-party service providers when reasonably necessary to operate our business and provide services to you. These providers may assist with payment processing, order fulfillment, shipping and delivery, website hosting, customer service, email communications, analytics, marketing, advertising, fraud prevention, and other business operations. These service providers are generally permitted to access or use personal information only as necessary to perform services on our behalf or as otherwise permitted by law. We may also disclose your information when required by law, legal process, court order, or governmental authority, or when we reasonably believe disclosure is necessary to protect our rights, customers, website, property, or business.

Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store, process transactions, and provide services to our customers. Information submitted through our website may therefore be processed by Shopify and other service providers that support our business. Shopify may collect and process personal information according to its own privacy practices, and we encourage you to review Shopify's privacy information for additional details about how it handles personal information.

Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address to send you information about new products, special offers, promotions, discounts, store updates, and other marketing communications. You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email or by contacting us directly. Please understand that even if you opt out of promotional communications, we may still send you important transactional or service-related messages, including order confirmations, shipping notifications, account-related communications, and responses to customer service inquiries.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee the absolute security of information transmitted to or stored by us.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. This may include processing orders, providing customer service, maintaining transaction and business records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal and regulatory obligations. When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it where appropriate.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Velvet Hearth Pet. If you choose to visit a third-party website through a link on our store, that website may have its own privacy policy and data collection practices. We are not responsible for the privacy practices, security, content, or policies of third-party websites, and we encourage you to review their privacy policies before providing them with personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation and remove the information where required by applicable law.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws. These rights may include the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain personal information, request information about how your personal information is collected or used, and opt out of certain marketing communications or other data practices where applicable. If you wish to exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before completing certain requests in order to protect your personal information and prevent unauthorized requests.

California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws. Depending on the circumstances and applicable law, these rights may include rights to know, access, correct, or delete certain personal information, as well as rights relating to certain uses of personal information, targeted advertising, or the sale or sharing of personal information. We will process valid privacy requests in accordance with applicable California law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements, or privacy practices. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use, and protect your information.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us. You can reach Velvet Hearth Pet by email at dogsycollective@gmail.com. Our business is located in Spartanburg, South Carolina 29301, United States. We appreciate your trust and are committed to handling your information responsibly while providing you with a safe, convenient, and enjoyable shopping experience.