Welcome to Velvet Hearth Pet Shop
Orders
Below are some of are common questions about orders
How do I place an order?
Simply browse our products, add the items you want to your cart, and proceed to checkout. Enter your shipping and payment information, then confirm your order.
Will I receive an order confirmation?
Yes. After your order is successfully placed, you will receive an order confirmation by email with your order details.
Can I change my order after placing it?
If you need to change your order, please contact us as soon as possible at dogsycollective@gmail.com. We will do our best to help, but changes may not be possible once your order has been processed or shipped.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Shipping times may vary depending on your location and the shipping carrier. You will receive tracking information when your order has been shipped, when available.
Will I receive tracking information?
Yes. Once your order ships, we will send a shipping confirmation email with tracking information when available.
Can I change my shipping address?
Please contact us as soon as possible at dogsycollective@gmail.com if you need to change your shipping address. We can only make changes before the order has been processed or shipped.
Do you accept returns?
Yes. Eligible products can generally be returned within 30 days of delivery, subject to our Returns & Refunds Policy.